Anway, reinstalling the driver did not solve the problem. Incidentally, in the process of reinstalling the driver, I received a conflicting message telling me that a driver was already installed. I uninstalled it, restarted my pc, reinstalled the driver from the previously downloaded (and saved) file and reconnected the capture device. Looking up the properties for the device tells me that there is no driver installed for the device! Under “Programs and Features” I could see the Roxio Video Capture Device. Under “ Device Manager” there is an exclamation in front of the Roxio Video Capture Device. The next day however my pc no longer recognized the Video Capture USB device. One website sells a device labelled One Touch Grabber which they claim is the OEM version of the VC500 made by the same factory.
I installed the driver on my pc (Windows 8.1), connected the capture device, started Roxio NXT software and was able to import some old analog video without any problem. Diamond Multimedia makes little effort to differentiate the two VC500 versions on their website, but does separate them on their Drivers page: VER 1 ( driver) and VC500 CXT Version ( driver). Compared to other capture card sticks, the VC500 comes with the best editing software utilizing Cyberlink’s PowerDirector 12. The extended 100 cm USB cable makes life easier if your VCR is not near a computer or laptop. Capture content from VCRs, Camcorders, DVD players, or any device supporting video output through an S-Video or composite RCA connection. The One Touch video Capture VC500 captures video and audio from almost any device. I recently purchased the Roxio Video Capture USB device and downloaded the Windows Driver from the associated “Download Now” link on Oct 25. The Diamond VC500 is a great option if you are after a higher quality capture device for VHS or Video 8 cassettes. Capture videos with the touch of a button.